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Return Policy
When you buy from us, we want you to love what you get. If something is not right, here’s what you need to know:
Please note only Gear, Apparel and Stickers are eligible for return. Park Passes cannot be returned.
The “No Problem” 30-day Guarantee
You may return or exchange your item for any reason within 30 days of the purchase for a refund or replacement. Please note that we can’t guarantee that all items will be available all the time. If a replacement item is not available, we will issue a credit for the original purchase price. Unless the return is necessary due to a defective item or is our error, we do not refund original shipping costs.
In all cases, items must be in unused condition and in the original packaging. You are responsible for return shipping costs. In the unlikely event you receive a defective item, we consider its return to be in “unused” condition.
After 30 Days
Sorry, no refunds or exchanges after 30 days.
How to Return an Item
To arrange a return or exchange, you can obtain a Return Authorization (RA) by using one of the following methods:
- Call us at 1-877-673-7065
- Reply to your original order confirmation email (please identify the item(s) you wish to return and reason for the return)
- Email us at customercare@oregonstateparks.shop (please provide Name, Order number, the item(s) you wish to return and reason for the return)
We will issue you an Authorization and send it to you via email. Please mark the outside of the return with the RA number and place a copy of the Return Authorization with the item(s) and ship to:
Oregon State Parks Store Returns
17898 SW Upper Boones Ferry Road
Portland, OR 97224
Do not return an item without a Return Authorization! We cannot guarantee a refund on items that do not have an authorization prior to return.
Exchange or Refund Processing Time
Please allow 7-10 business days after we receive your item.
About This Store
Oregon State Parks Official Merchandise is operated by DW Retail Services, an Oregon Small Business, under contract with Oregon Parks and Recreation Department.